Frequently Asked Questions (FAQ)
1. Does the gym open 24/7?
Yes, the Gym is open 24 hours
2. What is the terms and conditions to swim at Novotel eventhough i am not an inhouse guest?
Outside guest must consume at our 10/10 poolbar with minimum purchase IDR 100.000
3. Do you have spa?
Yes we have, it will be sent to room
4. What is the tourist attraction nearby?
Malioboro Street, Fort Vredeburg, Keraton Yogyakarta, Bringharjo Market, Tugu Yogyakarta, Tamansari Water Castle
5. Is Malioboro safe if we walk around at night?
Yes it is!
6. Do you have smoking room?
Yes we have
7. Is there any wifi here?
Yes we have
8. How to get towel for swim?
Ask our pool attendant and you can bring it back to them when you are done.
9. How to access hotel if we want to go in after 6 PM?
Please use Mataram Street as an access to Perwakilan street.
10. Is there any mosque nearby?
Yes, you can go to Regional People’s Representative Assembly’s mosque (240m) and Dagen Street mosque (450m)
11. Do you have any parking area?
Yes we have and our security always stand by 24/7 to assist you to our parking lots.
12. How much for extra bed? is it include breakfast? how many person fit in the extra bed?
One extra bed only fits for 1 person. It cost IDR 450.000 / nett include breakfast 1 person.
13. How much for additional breakfast?
IDR 175.000 / nett / pax
14. Is there any terms & conditions for kids's breakfast?
Children at 0 – 5 years old are free, 6 – 11 years old will get 50% discount, and 12 years old up will get full charge.
15. Do you have connecting room?
Yes we have
16. Do you have family room?
Sorry, we don’t have it, but you can use connecting room if available.
17. Do you have balcon for your room?
Sorry, we don’t have it
18. Do you have room with malioboro view?
Sorry, don’t have it, but we have room with city view.
19. What time do the pool and gym open?
Pool and gym will be open at 6 AM – 7 PM
20. How old is the building?
Our building since 2019
21. Do you have any recommendation about tour package and driver?
Yes we have a collaboration with third party, for more information, please call our reservation.
22. How to access airport? and how long is the distance for the new airport?
Took 1 hour 15 minutes to Yogyakarta International Airport with 43km as the distance. You can use taxi, grab, and train to go there.
23. Do you have any kids club?
We are on progress to build our kids club.
24. Do you have baby chair?
Yes we have
25. Do you have bottle warmer for child?
Sorry, we don’t have it.
26. What day live music will be available?
Live music will be available every Wednesday, Thursday, and Friday at 6 pm – 9 pm
27. What is the favourite menu?
All of our menu are the best in town. But we recommend you to try our signature menu called gecok kambing, one of Sultan’s favorite food and you can only find it at our restaurant.
28. What time the poolbar will be closed?
10/10 poolbar will be closed at 12 am and last order will be at 11.30 pm
29. Is your poolbar allowed for outside?
Yes of course, our poolbar is open for everyone
30. Is there any specific promo?
Yes, our promo will be updated everytime and you can check it on F&B Promo and Hotel Promo menu